Course syllabus
Course-PM
TEK146 TEK146 Quality and operations management lp1 HT25 (15 hp)
Course is offered by the department of Technology Management and Economics
Contact details
List of...
- examiner
- lecturer
- teachers
- supervisors
...along with their contact details. If the course have external guest lecturers or such, give a brief description of their role and the company or similar they represent.
If needed, list administrative staff, along with their contact details.
Course purpose
Short description of the course purpose and content: can be copied from syllabus in Studieportalen. Additional information can be added.
Schedule
Course literature
List all mandatory literature, including descriptions of how to access the texts (e.g. Cremona, Chalmers Library, links).
Also list reference literature, further reading, and other non-mandatory texts.
Course design
Description of the course's learning activities; how they are implemented and how they are connected. This is the student's guide to navigating the course. Do not forget to give the student advice on how to learn as much as possible based on the pedagogy you have chosen. Often, you may need to emphasize concrete things like how often they should enter the learning space on the learning platform, how different issues are shared between supervisors, etc.
Provide a plan for
- lectures
- exervises
- laboratory work
- projects
- supervision
- feedback
- seminars
Should contain a description of how the digital tools (Canvas and others) should be used and how they are organized, as well as how communication between teachers and students takes place (Canvas, e-mail, other).
Do not forget to describe any resources that students need to use, such as lab equipment, studios, workshops, physical or digital materials.
You should be clear how missed deadlines and revisions are handled.
Changes made since the last occasion
A summary of changes made since the last occasion.
Learning objectives and syllabus
Learning objectives:
The course is divided into a number of weekly subtopics with their own learning objectives, summarized as follows. After the week the student will be able to:
Quality Management
QM1: describe the basics of the quality concept and customer satisfaction, the principles of Quality Management
QM2: give account for the disciplines underlying improvement initiatives (improvement knowledge)
Operations Management
OS1: to understand and reflect on the criticality of operations management in various contexts
PDD 1: give account for the role of product development in a company and some overall strategic product development dilemmas.
PDD2: describe and identify a spectrum of managerial choices in product development that exists due to a number of necessary trade-offs (e.g. time vs. cost and quality, one product vs. a family of products and market pull vs. technology push).
Service Operations Management
SOM1: describe, and explain, the design and delivery of service in a variety of organizations.
SOM2: apply an analytically thinking about service operations and apply conceptual and empirical tools for enhancing the performance of service operations.
SOM3: give account for the nature of service quality and how organizations might go about improving the quality of their service.
Design for Quality
DQ1: describe the importance of customer focus and its role in quality management
DQ2: explain and give examples of areas of application for some methods supporting customer focus in product development, e.g. the Kano model and Quality Function Deployment.
DQ3: be able to reflect on benefits and difficulties in the use of the above mentioned methods
Change Management and Improvement Processes
IP1: provide examples of basic change models
IP2: give account for what is meant by a systematic approach to change
IP3: Be able to reflect on different methods and approaches for change management
Link to the syllabus on Studieportalen.
https://www.chalmers.se/en/education/your-studies/find-course-and-programme-syllabi/course-syllabus/TEK146/?acYear=2025/2026
If the course is a joint course (Chalmers and Göteborgs Universitet) you should link to both syllabus (Chalmers and Göteborgs Universitet).
Examination form
Description of how the examination – written examinations and other – is executed and assessed.
Include:
- what components are included, the purpose of these, and how they contribute to the learning objectives
- how compulsory and/or voluntary components contribute to the final grade
- grading limits and any other requirements for all forms of examination in order to pass the course (compulsory components)
- examination form, e.g. if the examination is conducted as a digital examination
- time and place of examination, both written exams and other exams such as project presentations
- aids permitted during examinations, as well as which markings, indexes and notes in aids are permitted
Do not forget to be extra clear with project assignments; what is the problem, what should be done, what is the expected result, and how should this result be reported. Details such as templates for project reports, what happens at missed deadlines etc. are extra important to include.
Course summary:
| Date | Details | Due |
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