Course syllabus

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Course description Quality Management IEK313, 7,5 credits

 

Examiner: Henrik Eriksson, henrik.eriksson@chalmers.se

Course/Teaching Assistant: Daniel Gyllenhammar, daniel.gyllenhammar@chalmers.se

Course Admin: Jenny Weijland, jenny.weijland@chalmers.se

Version: 2020-12-10

Aim

The aim of the course is to help the students to acquire knowledge about various initiatives to improve quality and to better understand the area of Quality Management. The course also aims to help the students to develop practical skills as a mean to facilitate improvement initiatives.

Learning outcome

  • Describe quality management, and its principles and the content of the principles
  • Describe the reasons for organizations to improve and barriers to improvements
  • Describe how successful organizations work, and being able to apply different ways to assess organizations
  • Describe how and when different principles and methodologies of quality management can be used in practice
  • Apply different principles and methodologies practically to improve organizations, processes and products


Student representatives

Name
Ramaswamy Maruthappan
Liyi Liang
Benjamin Grote
David Kappelin


Content

The course provides an overview of the quality management field and practical training. The course includes lectures, seminars, exercises, and group work. Guest lecturers provide insights into how quality management initiatives are carried out in practice. Topics covered in the course:

  • Key principles of quality management
  • Purpose-driven organizations, customer focus, customer needs
  • Process management and process improvements
  • Six Sigma, lean production, agile
  • Management, leadership, and motivation
  • Improvements
  • Quality management in practice
  • Management systems, and assessment and audit
  • Standards like ISO 9001 and excellence models
  • Successful and high-performing organizations
  • Management Innovations and trends

Organisation

The main building blocks of the course consist of lectures, seminars, group work and individual studies. Students are encouraged to explore other content related to the course online. Some activities are compulsory (see Schedule). The course webpage on Canvas is used as the main communication tool. All parts of the course are online.

Course summary:

Date Details Due