Course syllabus

Course description Quality Management IEK313, 7,5 credits

Examiner: Henrik Eriksson, henrik.eriksson@chalmers.se

Course/Teaching Assistant: Daniel Gyllenhammar, daniel.gyllenhammar@chalmers.se

Course Admin: Moa Rosvall, moa.rosvall@chalmers.se

Version: 2022-12-19

Aim

The aim of the course is to help the students to acquire knowledge about initiatives to improve quality and to better understand the area of Quality Management. The course also aims to help the students to develop skills connected to the subject.

Learning outcome

• Describe quality management, and its principles and the content of the principles
• Describe the reasons for organizations to improve and barriers to improvements
• Describe how successful organizations work, and being able to apply different ways to assess organizations
• Describe how and when different principles and methodologies of quality management can be used in practice
• Describe how quality management can be applied for organizations
• Apply different principles and methodologies practically to improve organizations, processes, services and products

Content

The course provides an overview of the quality management field and practical training. The course includes lectures, seminars, exercises, and group work. Guest lecturers provide insights into how quality management initiatives are carried out in practice. Topics covered in the course:

• Key principles of quality management
• Purpose-driven organizations and customer focus
• Process management and process improvements
• Six Sigma, Lean Production, Agile
• Management, leadership, and motivation
• Improvements
• Quality management in practice
• Management systems, and assessment and audit
• Standards like ISO 9001 and excellence models
• Successful and high-performing organizations
• Management Innovations and trends